October 6, 2009
Wrong Number
This month I have had yet more problems with BT. First of all they cut my download capacity even though I am paying at the premium rate. Then they had the temerity to cut off my broadband altogether, simply because I hadn’t paid the on-line bill which I had not seen.
So all is not well at Rob Towers. And I have once again been considering BT home phones for my home phones and broadband service. The only trouble is deciding who to use nowadays when selecting your own telephone system… which has always proved too much of a decision. I am not much of a telecoms expert. My prime criteria are that everything works… and that the set-up is easy. And that help lines, even if they are in India are useful and work.
You’d think that is not too much to ask from your everyday telecoms service. But it seems that it is. For a start, without cable, you are somewhat limited in your choice. New low cost providers are out there. You also have Sky to consider. But you know that Sky are primarily flogging television channels – so relying on Sky for telephone system as well as your telecoms seems a risky option.
I am sure I am not the only non-techy telecoms user in the world. I am not ashamed to admit that I don’t know my adsl internet from my sdsl internet. But like most people – I know somebody that does. That nice Mr Google can usually be relied upon to come up with the right answer eventually.
So at the moment I am still with BT who are taking a huge monthly fee for servicing a telephone system that is really rather simple – and providing a broadband service that is really rather poor.
The frustrating thing is that there is nothing I can do about the latter. My poor broadband service is dictated by my poor location (in broadband terms) which is provided b y BT. Whoever I go too will not be able to alter that salient fact. This is rather a pity – because it is the most important item on my telecoms agenda.
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