April 2, 2010
An Enduring Love Hate Relationship with British Telecom
My everyday relationship with BT hit an all-time low last week when I rang customer relations in an attempt to see why my bill was so massive. I guess it had been a bad day in the office for BT customer relations… but they actually deliberately cut me off rather than help. Needless to say I was redirected to India rather than Scotland when I rang straight back and my new helper couldn’t have been more helpful – but I still don’t know why my bill is so high when I am their top broadband rate.
Maybe there is a better way of running your business and office telephone systems – but I have yet to find it. All I have been able to pin down are the snags of switching. It always seems cheaper to leave BT – until you see the mall print. You have to keep paying line rental to BT even though you are no longer using them. I suppose they have to do the repair work… so what exactly do other internet providers do for their money.
I live in a not very remote area which gets appalling broadband service anyway. It’s slow at the best of times – but positively snail-like at peak periods. I am beginning to think that I might be better off trying my luck with a mobile broadband service – and use it at home too.
Once again I find myself wistfully looking at the eye=wateringly expensive Sky options. If there broadband service really does work I can see that it is an attractive option. Not only will I get telephone calls – I will see Wayne Rooney spitting in glorious HD.
But trying to sort out your telephone service on-line is only half the problem. As with everything else in life, you soon get diverted into gadgets and gizmos that you can’t live without. I challenge you to look up telephone service providers without getting sidetracked on to the exciting new telephones and telephone systems now available.. Panasonic digital cordless phones look OK - but here’s the question. I wonder if the batteries go flat and stay flat once you have forgotten to put them back in the cradle?
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